Customers outside of Malaysia are responsible for shipment costs for returns and exchanges. To ship an item back to Shaleen Cheah kindly:

    • 1. Indicate on your invoice whether you are exchanging or returning the item(s).
    • 2. For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please call or send an e-mail with the order number, the item, and size you would like on hold.
    • 3. Pack your item(s) and invoice into a bag or box.
    • 4. On the airway bill please include your invoice number and note “Return shipment to Malaysia”. Mail your return or exchange using your carrier of choice to:
      52, SS1/17, KAMPUNG TUNKU,
      47300, PETALING JAYA.

POLICY: You have 30 days to return for a full refund and 60 days for an exchange. Exchanges are also subjected to availability. Please feel free reach out to us should you have any concerns getting your return product back to us, we will be happy to assist.